Returns

ORDER INFORMATION

Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at infosilktreesandplants.com.au and we will attempt to correct the mistake.

We know how amazing it is to get your size right first go! Please email us at infosilktreesandplants.com.au to ask any further questions about products if you are unsure.

Please Note: Product may vary and colour may differ slightly from photos due to lighting/monitor settings. 

 

RETURN CONDITIONS

We are happy to exchange your product if you change your mind for a credit note, on the strict conditions that it is:

  • Within 30 days of purchase.
  • The product is unworn, unwashed and in original condition.
  • Must have all tags still attached.
  • Return slip must be completed and included with your return.

No returns on sale items, for change of mind.

Once your return is received at our warehouse, you will be issued with a Credit Note via email, which will allow you to repurchase any item of your choice. Credit notes are valid for 12 months.

 

HOW DO I RETURN AN ITEM?

STEP 1:

Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

SILK TREES AND PLANTS

81 HASTINGS RIVER DR

PORT MACQUARIE

NSW   2444

STEP 2:  Returned products are assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email. If your return does not satisfy the above conditions it will not be accepted and will be returned to you.

Overseas purchases will be charged postage as charged initially. We cannot take responsibility for change of mind.

 

FAULTY ITEMS

The SILK TREES AND PLANTS Team pride themselves in hand checking every item and thoroughly inspecting, all goods before they are sent out to you.

We do not offer refunds for change of mind or incorrect selection of size.

SILK TREES AND PLANTS are happy to help you out with a refund if the product you have purchased is:

  • Significantly different from the description shown
  • If it is faulty and can’t be easily fixed or replaced.

If you have any questions please email us at info@silktreesandplants.com.au

 

AFTERPAY AND ZIPPAY

If you wish to return your product/s, you are eligible for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund via Afterpay if the goods are faulty and can’t be easily fixed or replaced or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.